Terms of Purchase
Terms of Purchase
Last Updated: September 12, 2026
At Morqevaya, we strive to make every purchase secure, straightforward, and dependable. These Terms of Purchase describe how orders, payments, shipping, cancellations, and other purchase-related matters are handled when you shop through our website.
By submitting an order with Morqevaya, you agree to these Terms of Purchase, along with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
1. Currency
All purchases made through Morqevaya are processed in United States Dollars (USD).
Unless specifically indicated otherwise, all prices shown on our website, during checkout, and within order confirmations are displayed in USD.
When a payment method or bank account using another currency is used, your financial institution or payment provider may apply currency conversion rates, international transaction fees, or similar charges. Morqevaya is not responsible for fees imposed by your bank, card issuer, PayPal, or any other payment provider.
2. Accepted Payment Methods
We provide a range of secure and convenient ways to pay for your order.
Available payment options may include:
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PayPal
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Major credit cards
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Major debit cards
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Apple Pay
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Google Pay
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Other payment options displayed at checkout
The payment methods available to you may differ depending on your location, device, and payment service provider.
Every payment is subject to authorization and approval by the applicable payment provider.
3. Pricing
We take reasonable measures to ensure that the prices displayed for our clothing, accessories, and other products are accurate.
Product prices may be adjusted at any time without advance notice. However, after an order has been successfully submitted and accepted, the amount stated in your order confirmation will apply to that purchase.
Promotions, discount codes, and special offers may have separate conditions and cannot be combined unless expressly stated otherwise.
4. Taxes, Duties & Additional Charges
Applicable taxes may be calculated during checkout according to your delivery destination and relevant legal requirements.
For international shipments, local authorities may impose customs duties, import taxes, brokerage charges, or other fees.
Unless specifically indicated otherwise during checkout, customers are responsible for these additional charges.
5. Order Placement
When you submit an order, you confirm that:
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All information provided by you is accurate and complete
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You have permission to use the payment method selected
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Your billing and delivery details are correct
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You agree to pay the total amount shown during checkout
After your order is submitted, an order confirmation may be sent to the email address you provided.
Receiving an order confirmation does not necessarily mean that your purchase has been finally accepted or dispatched.
6. Order Acceptance
Morqevaya may accept, decline, restrict, or cancel an order when reasonably necessary.
This may occur in circumstances including:
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Product unavailability
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Incorrect pricing or product information
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Payment authorization issues
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Suspected fraudulent or unauthorized transactions
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Incorrect billing, customer, or delivery information
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Orders that do not comply with our policies
If an order is canceled after payment has already been successfully collected, the applicable amount will be returned to the original payment method.
7. Payment Authorization
Your selected payment method may be authorized or charged when you submit your order.
If payment is declined, reversed, or cannot otherwise be completed successfully, we may be unable to process your purchase.
Morqevaya is not responsible for delays resulting from payment providers, banks, financial institutions, or inaccurate payment information supplied by the customer.
8. Clothing, Sizing & Fit Information
Certain clothing and fashion items offered by Morqevaya may be available in different sizes, fits, cuts, or styles.
Customers should carefully review the product description, sizing information, measurements, material details, care instructions, and other information provided before completing a purchase or wearing an item.
Certain garments or accessories may require specific handling, sizing considerations, or care.
Customers are responsible for determining whether the selected size, style, fit, and product specifications are appropriate for their individual preferences and intended use.
9. Product Care
We encourage customers to follow all washing, care, handling, and usage instructions supplied with each clothing item or accessory.
Products should only be worn, handled, cleaned, and used in a manner consistent with their intended purpose.
Garments and accessories requiring particular washing, drying, ironing, storage, or handling methods should be cared for according to the applicable product instructions.
10. Order Changes & Cancellations
We begin preparing orders as soon as reasonably possible after they are submitted.
If you would like to modify or cancel an order, please contact us at:
Please submit any cancellation or modification request as soon as possible after placing your order.
We cannot guarantee that changes or cancellations will be possible once order processing or fulfillment has started.
Orders that have already been shipped generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
11. Shipping
All purchases are shipped in accordance with our Shipping Policy.
Processing and delivery times may differ depending on product availability, shipping destination, carrier operations, customs procedures, and other circumstances beyond our reasonable control.
Any shipping or delivery timeframe provided is an estimate and is not guaranteed.
12. Order Tracking
Once tracking information is available, it will generally be sent to the email address associated with your order.
Please be aware that tracking details may take additional time to become active or update after the shipping label has been generated.
13. Returns & Refunds
Qualifying purchases are covered by our 30-day return policy.
All returns must meet the eligibility requirements and conditions set out in our Return & Refund Policy.
Once an eligible returned product has been received and inspected, approved refunds will generally be sent back to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
14. Optional Checkout Services
Morqevaya may make optional services such as Shipping Protection or Tipping available during checkout.
These options are entirely voluntary and are not required in order to complete a purchase.
They are only added to an order when selected during the checkout process.
For further details, please review our Shipping Protection & Tipping Policy.
15. Product Availability
All clothing, accessories, and other products are offered subject to availability.
We may restrict quantities, discontinue certain items, or change product availability at any time without advance notice.
If a product becomes unavailable after your order has been placed, we may contact you regarding available alternatives or issue a refund for the unavailable item.
16. Product Information
We take reasonable steps to accurately present product descriptions, images, specifications, colors, materials, sizes, measurements, fit information, and other relevant details.
However, the actual appearance of an item may differ slightly due to lighting conditions, photography, display settings, production updates, fabric characteristics, or similar factors.
Minor variations that do not materially affect the normal use or functionality of a product may not be considered defects.
17. Fraud Prevention
To protect both our customers and our business, we may review orders and transactions for indications of fraud or unauthorized activity.
In some circumstances, we may request additional information before an order can be fulfilled.
Orders that cannot be reasonably verified may be delayed or canceled.
18. Chargebacks & Payment Disputes
If you encounter an issue relating to your purchase, please contact us first at:
We will make reasonable efforts to resolve legitimate concerns involving orders, payments, deliveries, returns, or refunds directly with you.
Initiating a chargeback while a refund or customer support request is already being reviewed or processed may result in additional delays.
Nothing contained in this section restricts any rights available to you under applicable law or through your payment service provider.
19. Limitation of Purchase
Products purchased from Morqevaya are intended primarily for personal or household use unless explicitly stated otherwise.
We reserve the right to restrict or cancel quantities that reasonably appear to be ordered for unauthorized resale, commercial redistribution, fraudulent activity, or other improper purposes.
20. Changes to These Terms
We may revise these Terms of Purchase periodically to reflect updates to our business operations, payment options, policies, legal obligations, or services.
The most current version will be published on our website together with its updated effective date.
21. Contact Us
If you have questions regarding an order, payment, purchase, or these Terms of Purchase, please contact us:
Email: support@morqevaya.com
Phone: (984) 310-8684
Website: https://morqevaya.com
Company: Hongkong Santi Group Limited
Address: FLAT/RM A 9/F, SILVERCORP INTERNATIONAL TOWER, 707-713 NATHAN ROAD, MONG KOK, HONG KONG