FAQ
Frequently Asked Questions (FAQ)
Welcome to the Morqevaya FAQ page! Below you’ll find answers to some of the questions customers ask us most often. If you can’t find the information you’re looking for, please contact our support team at support@morqevaya.com and include your Order Number and Order Email so we can assist you more efficiently.
Ordering & Payments
Q: How can I use a discount code?
To apply a discount code during checkout:
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Add the clothing, accessories, or other items you would like to purchase to your cart.
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Click PAY WITH DEBIT/CREDIT CARD to continue. (This applies to both PayPal and credit/debit card payments.)
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If you are shopping on mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the designated field on the right side of the checkout page.
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Finish your purchase using your preferred payment method.
Q: Which payment methods are accepted?
We accept several secure payment methods, including:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: What are the shipping costs?
Our standard shipping charge is generally USD $5.99 for international delivery. The final shipping fee may differ depending on your destination and any active promotions. Your exact shipping cost will be shown clearly at checkout before you complete your purchase.
Shipping & Delivery
Q: Do you ship internationally?
Yes! We deliver to most countries around the world. Depending on product availability and your shipping destination, your order may be fulfilled from one of our available distribution locations.
Q: How long does shipping take?
Estimated delivery usually takes approximately 10–20 business days after your order has been processed and dispatched.
Q: How can I track my order?
After your order leaves our fulfillment facility, we will send a shipping confirmation email containing your tracking number. You can use the tracking details in that email to monitor your package.
Q: Why isn’t my tracking number updating?
Tracking information may take approximately 24–48 hours to become active after you receive your shipping confirmation. It is also normal for tracking updates to pause temporarily while your package moves between carrier facilities.
Q: I only received part of my order. Why?
If your order contains several clothing items, accessories, or other products, they may occasionally be shipped in separate packages from different fulfillment locations. When this occurs, individual tracking numbers may be provided for each package by email.
Order Modifications & Cancellations
Q: Can I update my shipping address, name, or phone number?
Requests like this are time-sensitive. Please contact us immediately at support@morqevaya.com and use the subject line “Urgent: Address Change”.
Please provide:
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Your Order Number
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Order Email
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Updated shipping information
We will make reasonable efforts to update the information if your order has not already entered processing or fulfillment. Once an order has shipped, we are generally unable to modify the delivery details. In some cases, you may also need to contact the shipping carrier directly.
Q: Can I modify the items in my order?
If you need to change the size, color, quantity, or another order detail, please email us immediately at support@morqevaya.com with the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the changes you would like to request
Changes can only be made if your order has not yet moved into the fulfillment process.
Q: Can I cancel my order?
If your order has not yet entered fulfillment or been shipped, please contact us as soon as possible to request cancellation.
We cannot guarantee cancellation after processing has started. Orders that have already been dispatched generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry your order arrived in that condition. Please contact support@morqevaya.com and provide:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged clothing item, accessory, or product
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A photo of the shipping package
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A photo of the shipping label
Please keep both the item and its original packaging until our customer service team has completed its review.
Q: My item has a quality issue or defect.
Product quality is important to us. Please email support@morqevaya.com with your Order Number, Order Email, and clear photos or video showing the quality issue or defect.
Our support team will review the information you provide and determine an appropriate resolution.
Q: I received the wrong item or am missing items.
We apologize for the inconvenience. Please contact us at support@morqevaya.com and include:
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Your Order Number
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Order Email
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A photo or video showing the items you received
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A photo of the shipping package and shipping label
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A description of the incorrect or missing item
We will review the details and work to resolve the issue as quickly as reasonably possible.
Account & Communication
Q: I didn’t receive an order confirmation email.
Please begin by checking your spam or junk email folder.
If the confirmation still cannot be located, contact support@morqevaya.com using the email address associated with your purchase. Include your name and any available order details so our team can help locate your order.
Q: I haven’t received my tracking number yet.
Tracking details are generally sent once your order has completed processing and has been shipped.
Please check your spam or junk folder first. If your order has already been processed and you still have not received tracking information, contact us at support@morqevaya.com for assistance.